30% collection fee on delinquent utility and EMS accounts
Watauga, TX
Summary
When a utility or EMS bill goes to a third-party collection agency, the customer will now owe an extra 30% on top. The city already pays that fee to the agency; this shifts the cost to the delinquent customer. Payment plans arranged before collections avoid the fee.
At a glance
- Total mentions
- 1
- Last 30 days
- 0
Last discussed May 11, 2026.
Impact analysis
Cost-neutral for the city — the 30% comes out of delinquent customers' payments instead of city revenue.
City finances and paying customers, since the city no longer absorbs the collection agency's cut.
Delinquent utility and EMS customers, who will owe an additional 30% once their account reaches collections.
Mentions & discussions (1)
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